Legal Identity

• The Little Hen Company is a trading name of Smithson (UK) Ltd.


• The site is owned and operated by Smithson (UK) Ltd, registered in England and Wales, company number 05737089.


• Our registered office is 1-5 Alma Terrace, Otley Street, Skipton, BD23 1EJ.


• Our trading address is Bridge House, Hough End Lane, Leeds, LS13 4EZ.

Liability Disclaimer

• The Little Hen Company’s total liability for any claim howsoever shall not exceed the price of the goods supplied by
  The Little Hen Company to the customer. The Little Hen Company shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon
  The Little Hen Company by statute. The Little Hen Company cannot accept any liability for a failure to comply with instructions specifically stated in the catalogue.
  The Little Hen Company does not limit in any way our liability for death or personal injury caused by our negligence or wilful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until [14] days after delivery. Your statutory rights are not affected by this statement.


• When you place an order to purchase a product from The Little Hen Company, your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.


• The Little Hen Company endeavours to check the accuracy of the information on this site. However,
  The Little Hen Company does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site, you are entitled to reject the goods and return them to us.

Prices

• Prices are correct at time of publishing.


• It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Portrayal of Products

• While every effort has been made to portray items accurately, slight variations may occur.


• All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.


• Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

• All rights, including copyright, for this website are owned by or licensed to
  The Little Hen Company.


• Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of
  The Little Hen Company.


• You may not modify, distribute or re-post anything on this website for any purpose.

Safety Regulations

• All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. If a product is recalled for any reason, you will be contacted.

Availability

• All items are subject to availability.


• We will inform you as soon as possible if goods you have ordered are not available.

Cancellation

• You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.


• If you wish to exercise this right prior to despatch of goods please email sales@thelittlehencompany.com.


• If your order has already been despatched please follow our returns information.


• Please note your right to return products does not apply on personalised items, those made to your specifications. These may only be returned if they are faulty except for personalised items see below.

Returns

• If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace – it’s that simple.


• We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations.


• Please note that personalised items can only be returned or exchanged if faulty.


• Please complete the Exchange & Return Form available upon request either by email to sales@thelittlehencompany.com or by telephone on 0845 130 6889. Please to contact us prior to returning an item.


• You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.


• Returns and exchanges will be processed as soon as possible after arrival.


• Credit can be used against your next order but may only be used with telephone orders.

Website

• Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.


• The Little Hen Company shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.


• The Little Hen Company shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Security

• Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.


• Protx, the largest independent Payment Service Provider in the country, handle our online payments.

Data Protection & Privacy Policy

• Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information we hold:

• If you have shopped with us we will hold your name, address, telephone number, email address and credit card details. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.


• If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.


• If you have requested to receive our email newsletters we only hold your name and email address. If you wish to unsubscribe please email sales@thelittlehencompany.com with unsubscribe in the subject field or visit www.thelittlehencompany.com, log in to your account and change your preferences.


• We may also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.)

Information we use:

• We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.


• Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.


• All the information we hold is used to improve your customer experience.


• Any successor to The Little Hen Company may use your information on the same basis.


• We also use the information to keep you up to date with The Little Hen
  Company; mailing new catalogues and sending emails as appropriate.


• We occasionally make our mailing list (postal and email) available to carefully selected companies. If you do not want your information to be made available, please tick the relevant box when placing your order, requesting your catalogue or signing up for email newsletters. Alternatively you can email sales@thelittlehencompany.com, call 0845 130 6889 or update your preferences via the log-in page of this website.


• For purposes of quality control and training, calls and emails may be monitored.

Jurisdiction

Any other questions?

• Email: sales@thelittlehencompany.com


• Phone: 0845 130 6889


• Post: The Little Hen Company, Bridge House, Hough End Lane, Leeds, LS13 4EZ.